Last updated: January 2024
Introduction
finovault-tec is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, and any other details you provide when enquiring about our services
- Service Preferences: Information about which services interest you
- Communication Records: Records of correspondence between you and our team
- Website Usage Data: Information about how you interact with our website, including pages visited and time spent
- Technical Data: IP address, browser type, device information, and operating system
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide information about our services
- To deliver the educational services you have requested
- To communicate with you about your sessions and provide follow-up support
- To improve our website and services based on usage patterns
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data
- Contract: Where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
- Legal Obligation: Where processing is necessary to comply with the law
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering services
- Professional advisers such as lawyers or accountants when necessary
- Regulatory authorities or law enforcement agencies when required by law
Any third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
- Enquiry information: Retained for 2 years after last contact
- Client records: Retained for 7 years after the end of our service relationship
- Website analytics data: Retained for 26 months
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure storage systems with access controls
- Encryption of data in transit
- Regular security assessments
- Staff training on data protection
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we limit how we use your data
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw any consent you have previously given
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
finovault-tec
47 Commerce Street
London, EC2A 4QR
United Kingdom
Email: [email protected]
Complaints
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.